FAQs

1. What makes Maison Natalie Noor products unique?

Our creations embody the perfect synergy between luxury, sustainability, and artisanal craftsmanship. We meticulously select the finest natural ingredients and collaborate with skilled artisans to deliver products that offer a sensory experience beyond ordinary luxury.

2. Are your products sustainable and eco-friendly?

Yes, sustainability is at the heart of everything we do. We use eco-conscious materials, natural ingredients, and green chemistry in our formulations. From sourcing to packaging, we ensure minimal environmental impact without compromising elegance.

3. Do you offer bespoke or personalized services?

Absolutely. Maison Natalie Noor offers bespoke fragrance consultations and custom accessory design. Our team works closely with clients to craft unique, tailored creations that reflect their essence and personal story.

4. How do you ensure the quality of your products?

We collaborate with master craftsmen and use only the finest ingredients, meticulously sourced and tested for quality. Every product undergoes rigorous inspection to ensure it meets our high standards of excellence and craftsmanship.

5. Where do you source your raw materials?

We source sustainable, luxurious raw materials from trusted suppliers around the world. Whether it’s oud from the Middle East, clay from Morocco or vetiver from Indonesia, every element is chosen with care to reflect our values of authenticity and environmental responsibility.

6. Do you test on animals or use harmful chemicals?

No, we are committed to cruelty-free practices and do not test on animals. Our products are free from harmful chemicals, ensuring they are safe, gentle, and effective for all skin types.

7. What is your return or exchange policy?

Given the artisanal nature of our products, we encourage thoughtful purchases. However, we offer exchanges or credits under certain conditions. Please contact our customer care team within 7 days of your purchase for personalized assistance.

8. How long does it take to receive a bespoke product?

The timeline for bespoke creations varies based on the complexity of the request. Generally, custom fragrances take 6 - 8 weeks, while bespoke accessories may require 8 - 12 weeks. We will keep you updated throughout the process.

9. Where can I experience Natalie Noor products in person?

Our products are available at select luxury boutiques and events. Stay tuned to our website for upcoming pop-ups and exhibitions where you can discover the essence of Natalie Noor firsthand.

10. How can I contact you for partnerships or collaborations?

We welcome meaningful collaborations. If you’re interested in partnering with us, please contact our team through the contact page on our website and we will get back to you promptly.