At Maison Natalie Noor, we take great care to ensure your experience reflects the elegance and precision with which each of our products is crafted. Below is our shipping and returns policy, designed to offer a seamless and thoughtful service.

Shipping


Domestic and International Shipping

We offer both domestic and international shipping to ensure our creations reach you, wherever you are. All shipments are carefully packaged to maintain the quality and integrity of our products.

  • Processing Time: Orders are typically processed within 2-3 business days.

  • Shipping Time:

    • Domestic: 2-5 business days

    • International: 5-10 business days (subject to customs clearance)

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of the package. Complimentary shipping is available on orders over a certain amount.

Luxury Packaging and Tracking

Each order is wrapped in our signature packaging, creating an unboxing experience as luxurious as the product itself. Tracking information will be provided once your order has been dispatched.

Returns and Exchange

Given the artisanal nature of our products, we encourage mindful purchases. However, we are committed to your satisfaction and offer personalized support for returns and exchanges.

Eligibility for Returns

  • Returns are accepted within 8 days of delivery for unused, unopened items in their original condition and packaging.

  • Custom or bespoke creations are non-returnable, as they are tailored to your specifications.

How to Initiate a Return or Exchange?

  • Contact our customer care team with your order number and reason for return.

  • Upon approval, we will provide you with instructions for shipping the item back to us.

Refunds and Processing

  • Refunds are processed within 7-10 business days after receiving the returned item, and will be issued via the original payment method.

  • Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.

Damaged or Incorrect Items

n the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will gladly offer a replacement or full refund.

At Maison Natalie Noor, every interaction reflects our commitment to excellence. Should you have any questions or require assistance, our team is always available to ensure your experience is nothing short of exceptional.